Obtain Log Files from Pulse HUB

For odd errors and bug reporting it is useful to provide engineering with log files that reside on the Pulse HUB.

1. Log into the Pulse HUB and navigate to Diagnostic Logs
2. Navigate to System Logs
3. Select all available logs
4. Select Download

This creates a local .zip file that can be emailed to tech assistance or engineering for review. 
 

Pulse_HUB_diagnostic_logs_page_to_system_logs.png


A system configuration report is also helpful for diagnosing issues.

1. Log into the Pulse HUB and navigate to Diagnostic Logs
2. Navigate to System Configuration
3. Select Run report.

This outputs a report of system settings that can be emailed along with the logs.
 

Pulse_HUB_diagnostic_logs_page_to_system_congif.png

Get in Touch with Support

Please select
Please enter a value
Please enter a value
Please enter a value
Please enter a value
Please select
Please enter a value

    We're sorry. The file was too large. Please try again with a file smaller than 40 MB.

    We're sorry. The file type used is not supported. Please try again using a standard image or document format. Supported formats include: PNG, JPG, PDF, RTF, DOC, XLS or PPT.

    We're sorry. The file was too large. Please try again with a file smaller than 40 MB.

    We're sorry. The file type used is not supported. Please try again using a standard image or document format. Supported formats include: PNG, JPG, PDF, RTF, DOC, XLS or PPT.

    We're sorry. The file was too large. Please try again with a file smaller than 40 MB.

    We're sorry. The file type used is not supported. Please try again using a standard image or document format. Supported formats include: PNG, JPG, PDF, RTF, DOC, XLS or PPT.

    Graco